Privacy Policy

1. Introduction

Silver Moon ("we", "us", or "our") operates www.silvermoonstore.in. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make a purchase from us. Please read this policy carefully.

2. Information We Collect

• Personal Information: Name, email address, phone number, and billing/shipping address when you create an account or place an order.
• Payment Information: We do not store card details. Payments are processed securely through Razorpay. We only receive a payment confirmation reference.
• Device & Usage Data: Browser type, IP address, pages visited, and time spent on the site, collected automatically via cookies and analytics tools.
• Communications: Any messages you send us via WhatsApp, email, or contact forms.

3. How We Use Your Information

• To process and fulfil your orders and send order confirmation and shipping notifications.
• To manage your account and provide customer support.
• To send transactional emails (order updates, account verification).
• To improve our website, products, and services based on aggregated usage data.
• To comply with legal obligations under Indian law, including GST record-keeping.

4. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your data with:

• Razorpay: For payment processing. Subject to Razorpay's privacy policy.
• Courier Partners: Your name, phone number, and delivery address are shared with our logistics partner to fulfil your order.
• Legal Authorities: Where required by Indian law or a valid court order.

5. Data Security

We implement industry-standard security measures including SSL encryption (HTTPS), password hashing (bcrypt), and secure database storage via Neon PostgreSQL. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Cookies

We use cookies and local storage to maintain your shopping cart, wishlist, and session authentication. You may disable cookies in your browser settings, though this may affect site functionality.

7. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us via WhatsApp at +91 9840139996 or through the contact information below.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy, contact us:

SRK JEWELLERS (Silver Moon)
📍 No. 5, 3rd floor, Shanmugam Street, Ganapathy Colony, Gopalpuram, Chennai - 600014, Tamil Nadu
🆔 GSTIN: 33ENRPK8919Q1ZV
📧 Silvermoonstore2026@gmail.com
📞 +91 9840139996 (WhatsApp)
🌐 www.silvermoonstore.in